LOWER
CALL VOLUMES
&
IMPROVE SERVICE DESK
EFFICIENCY

my-eService Solution, Virtual Chat for Remedy Intelligent Virtual Agent

Meet Virtual Agent Jen

Meet Virtual Agent "Jen"

What if your support team had an agent that knew all the answers to your organization’s frequently asked questions and could access your knowledgebase within seconds? What if this agent worked around the clock, never took breaks, and absolutely loved to resolve issues for customers?

Sounds like an ideal support agent, right? read more...

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Today’s Business Challenge

In today’s challenging economic market, IT departments must do much more with fewer people and resources. Given these constraints, the value of an effective solution that incorporates self service and chat has become more compelling than ever.

my-eService Solution, Intelligent Virtual Agent

Virtual Chat for Remedy® (VCR) provides an animated 3D service desk agent, or virtual agent that utilizes Artificial Intelligence and integrates with existing knowledge repositories to provide quick resolve for your self service users’ issues. The virtual agent uses a friendly, natural conversation engine to work with the self help user to resolve their problem.
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Products

  • Virtual Agent
  • Live Chat

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Benefits

  • Reduce high call volumes
  • Reduce long wait times
  • Improve efficiency by 300%

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Key Features

  • Chat Routing
  • Customizable Interface
  • Multi-person Chat

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Amica Success Story

Read how Virtual Chat for Remedy® resolved Amica’s need to reduce the number of calls to the service desk.

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HOW IT WORKS:

Virtual Agent

Acts as a member of your team to deflect calls

Live Chat

Handles Multiple Sessions